The current "Terms and Conditions" sets the legal terms applicable to the use of our website (www.fcporto.pt). Please read the information contained in this document carefully and make sure you understand it before using our website and any service contained in it. The use of these services implies that the user accepts this document.

Definitions

1. Estádio do Dragão – sports ground property of EUROANTAS, PROMOÇÃO E GESTÃO DE EMPREENDIMENTOS IMOBILIÁRIOS S.A., a company with the single registration number 504857835, seated at Estádio do Dragão, Via Futebol Clube do Porto, Entrada Nascente, piso 3, 4350-415 Porto.

2. Annual Seat – a season pass, embodied in a title, which grants the owner the possibility to take a seat previously chosen and reserved to attend pre-established matches held at Estádio do Dragão.

3. Privacy and Data Protection Policy – document that describes the procedures that Grupo Futebol Clube do Porto uses to collect and treat the data of its website users.

4. Member – individual that, depending on the payment of a periodical, pre-established amount, is part of Futebol Clube do Porto, subject to statutory duties and rights, legally foreseen.

5. Terms and Conditions – document that sets a number of rules (general or special) that, in association with the applicable legislation, regulates the use of this website.

6. User – individual who accesses or uses the current website.

1. Property of the website

1.1. The current website (www.fcporto.pt) is the official website of Futebol Clube do Porto online and its full content is property of Grupo Futebol Clube do Porto, group that includes the following entities:

Futebol Clube do Porto
Futebol Clube do Porto – Futebol, SAD
FCP Media, S.A.
PortoComercial – Sociedade de Comercialização, Licenciamento e Sponsorização, S.A.
Porto StadCo, S.A.
Portoestádio, Gestão e Exploração de Equipamentos Desportivos, S.A.
Dragon Tour - Agência de Viagens, S.A.
FCPorto Multimédia – Edições Multimédia, S.A.
PORTOSeguro – Sociedade Mediadora de Seguros do Porto, Lda.
EUROANTAS – Promoção e Gestão de Empreendimentos Imobiliários, S.A.
FC Porto - Serviços Partilhados, S.A.
Avenida dos Aliados - Sociedade de Comunicação, S.A.
Miragem – Produção Audiovisual, S.A.
Dragon Notes, S.A.
Fundação Portogaia para Desenvolvimento Desportivo

1.2. The current "Terms and Conditions" regulates the access to this website, and to its use. By accessing any part or section of this website, using it, or any other service linked to it, the user states the acceptance of these "Terms and Conditions", binding to all and any obligation found in the current document. Should you not accept this, please stop using this website immediately.

1.3. Grupo Futebol Clube do Porto holds the right to change both the content and the services of this website, the same applying to the current "Terms and Conditions", at any time, without previous warning, and the changes will be considered in force as soon as they are published in this website. The acceptance will be assumed should the user continue to use the website after the changes are in force. Therefore, the user is advised by Grupo Futebol Clube do Porto to regularly check the "Terms and Conditions" to confirm any update and change.

1.4. Grupo Futebol Clube do Porto also holds the right to, at any time and without prior warning, remove the website and its content, and also holds the right to, at any time and without prior warning, limit, deny or stop, partially or in full, access to the website to any user.

1.5. The rights mentioned in this section may be exercised by Grupo Futebol Clube do Porto without the need to present any relevant reason.

1.6. PortoStadCo, S.A. is the owner of the online store found in this website.

1.7. By acquiring any good or service in this website (www.fcporto.pt), namely services related to tickets, annual seat, membership or FC Porto Museum tours, the user states that he is aware that he is signing a contract with PortoStadCo, S.A., a company with the single registration number 518 384 942, seated at Estádio do Dragão, Via Futebol Clube do Porto, Entrada Nascente, piso 3, 4350-415 Porto.

1.8. The main activities of PortoStadCo, S.A. are the management and commercial and economic exploitation of ticketing at Estádio do Dragão, the VIP areas of Estádio do Dragão, which include cabins, tribunes, boxes, business seats, and any other VIP areas and inherent offers, the Futebol Clube do Porto Museum and tours or guided visits to Estádio do Dragão, including or not a visit to the museum, as well as other sponsorships/sponsoring, and Naming Rights, strictly related to the infrastructure Estádio do Dragão.

2. Privacy

2.1. The personal data collected during the use, by an individual, of this website will be strictly treated in accordance with our "Privacy and Data Protection Policy", which can be checked here.

2.2. This website uses cookies, in order to improve the user experience and offer a more efficient service. For more information, please check here our "Privacy and Data Protection Policy".

3. Intellectual property

3.1. Any content published in this website is the property of Grupo Futebol Clube do Porto. However, there may be situations where the content published belongs to third parties. In those cases, such content will only be made available after the rightful owner authorizes it.

3.2. The copyright and related rights, as well as the rights of industrial property, that include all the information and content provided by Grupo Futebol Clube do Porto and partners, in the current website, as well as the software used to operate it, fully belong to Grupo Futebol Clube do Porto and/or partners. The current list is not limited, and any other right/situation/content not disclosed is equally reserved.

3.3. "FC PORTO", "FUTEBOL CLUBE DO PORTO" and "DRAGON FORCE" are some of the brands registered by Grupo Futebol Clube do Porto. The use and registration of any brand registered by Grupo Futebol Clube do Porto is strictly reserved to that group, and the user is not authorized to register or use the name of a company, firm, brand or any distinguishing signals.

3.4. The user is not authorized to modify, publish, transmit, share, transfer, reproduce, distribute, play, reprocess, offer or exploit commercially, partially or in full, the content or services (including the software itself) of this website. However, the user may download or copy the content found in this website that may be downloaded, as long as they remain exclusively of personal use, respecting the copyright and other intellectual rights, and as long as there is a mention of the brand(s) described above in those reproductions.

3.5. Any conduct described in the first part of the previous number is strictly forbidden, with the exception for the cases where Grupo Futebol Clube do Porto allowed it in advance, in written.

3.6. OGrupo Futebol Clube do Porto holds the right to act in court against the author of any of the conducts forbidden in the previous numbers.

4. Responsibility

4.1. Grupo Futebol Clube do Porto does not guarantee to the user that the content or services provided in this website fulfil or are fit to fulfil any needs or expectations of the user. With effect, the website may contain imprecisions or errors, regardless of the fact that Grupo Futebol Clube do Porto tries to act with the most possible rigour in its activity.

4.2. Grupo Futebol Clube do Porto and partners make all efforts in the sense of avoiding mistakes in the content disclosed in the present website and assuring the safety of its users, as well as the reliability of the software used. However, it's not possible to offer full guarantee regarding the adequacy, availability, absence of viruses (or other components that might be harmful), of the software and services found in this website, nor about the precision of the information found in it, and Grupo Futebol Clube do Porto rejects any responsibility, for any damages, direct, indirect and/or accidental, occurring from the use of the current website; and also does not guarantee that any error found in the software will be corrected.

4.3. No advice or information obtained by the user through this website will give any guarantee not disclosed in these conditions. Thus, Grupo Futebol Clube do Porto will not be held responsible by the user for any damage sustained by the user or other parties, resulting from the use or impossibility of use of this website or its content, or, due to delay, interruptions, errors and halt of communications and loss of information resulting from it, that may originate from factors outside of its control and that may not be attributable to it, namely any deficiencies or failures caused by the software system, modems, connection software or possible viruses or caused by the download of files infected or containing viruses or other properties that may affect the end equipment of the user, namely when the user does not install proper software to protect access, as well as in situations of unforeseen overload of the systems.

4.4. Grupo Futebol Clube do Porto is not responsible for any damage sustained by the user and/or third parties that may be caused by technical issues during recording, viewing, or use that are not of its responsibility or caused by the lack of update of content. Grupo Futebol Clube do Porto is also not responsible for any damage sustained by the user and/or third parties that may be caused by any unauthorized use of its servers and/or any and all information and data stored in them. Grupo Futebol Clube do Porto will not be held responsible for the damage caused by potential situations of impossibility, delay, suspension or interruption when accessing this website due to technical issues or other reasons, also not assuring access to the website without interruptions or disturbance caused by technical issues.

4.5. Likewise, Grupo Futebol Clube do Porto cannot be held responsible for any mistakes, deficiencies or inaccuracy of the content, information or services available in the current website.

4.6. Grupo Futebol Clube do Porto cannot assure the full immunity of this website to hackers, viruses or other malware.

4.7. The information supplied in this website cannot be considered reliable when it comes to helping in the process of making decisions regarding investments. The content of this website cannot, in any way, be considered as flawless, be it legally, fiscally or financially. For full information on the economic situation of any entity part of Grupo Futebol Clube do Porto, please check our Consolidated Account Reports, available on this website.

4.8. The download of any material available in this website is of the exclusive responsibility of the user, and Grupo Futebol Clube do Porto cannot be held responsible for any damage or information loss resulting from the download.

4.9. Grupo Futebol Clube do Porto rejects any and all responsibility regarding the content of any other website. Grupo Futebol Clube do Porto will not be held responsible, in any way, for any loss or damage sustained by the user as a consequence of the use, by the user, of a website connected to this website through links. The potential presence of links to other websites does not offer any guarantee regarding the safety, opportunity, or adequacy of the content of those websites, and Grupo Futebol Clube do Porto, therefore, denies any responsibility for that content.

5. Registration

5.1. There is a possibility that the user will be asked to register on the website to be granted access to specific areas and to use functions, services or components.

5.2. When registering, the user must provide a valid e-mail address that can be verified. Group Futebol Clube do Porto will send the user a confirmation e-mail. In case of failure, the access to the personal area may be denied or halted. If the user is under 16 years of age, there will be a request for, at least, a contact of the parents or guardian, to confirm their consent.

5.3. The user states that he is responsible for ensuring the confidentiality of the password chosen. The user also accepts the sole responsibility of limiting access to his computer or other. The user will be the exclusive responsible, regarding the account, for any activity resulting from the use (active or passive).

6. Responsibility of the user

The user represents, declares and guarantees that:

No material sent to the e-mail addresses shown in the website (for example, fcporto@fcporto.pt; geral@fcporto.pt; suporte@fcporto.pt, among others) will present content that is defamatory, offensive, vexing, pornographic, obscene, offensive, intimidating, racist, instigating to any practice of illicit action, or violating any third party right, including, as an example, any copyright.
The content of the user is submitted by people of legal age, and, should the user be a minor, all and any material submitted must be revised, authorized and consented by the legal guardian.
The user acknowledges and agrees that any and all elements submitted by e-mail may be used by any company in Grupo Futebol Clube do Porto, in accordance with Copyrights and Associated Rights, Industrial Property, or Data Privacy and Protection, without any compensation or acknowledgment being owed.
Continuing with the line above, the user grants Grupo Futebol Clube do Porto a global license, irrevocable, royalties free, not exclusive, which may be sub-licenced or transferable for use, reproduction, distribution, public use or display, transmit and publish.

7. FC Porto Member

7.1. By registering as a member, the user accepts these "Terms and Conditions".

7.2. In regards to the data collected and how it is processed, check our "Privacy and Data Protection Policy".

7.3. After signing the member contract, it is not possible for the contractor to enforce the right of free termination postulated in Law no. 47/2014, July 28, as the registration as member entails the assignment of a sequential number.

7.4. The member's card will be delivered as requested (Member Store or sent to the address indicated) within a minimum of 5 business days after the registration confirmation.

7.5. The member card is personal and non-transferable, without prejudice to the cases mentioned in 8.2.

7.6. Regarding membership fees, the member will receive an email confirming payment.

7.7. Members with a permanent residence located more than 150 kilometres away from the city of Porto who intend to join the Club, may choose to register as a Correspondent Member, a status that is statutorily allowed without prejudice to the possibility of registering as a Senior or Junior Member (depending on age) to those, even when residing at a distance over the mentioned above, who wish to use the rights provided for the latter category.

7.8. Correspondent Members only have the rights that are statutorily established for Junior Members, namely, among others, the purchase of tickets for FC Porto matches, at home, at prices lower than those charged to the general audience. These prices meant for Correspondent Members are determined match by match, will always be higher than those charged for Senior Members, and will be presented at the time of selection of the seat and before purchase.

7.9. For support or further clarification regarding Membership, an email must be sent to the e-mail address fcporto@fcporto.pt. Alternatively, the number 00351 225 083 352 may also be called, with the service being available on business days, from 9h to 18h, and on matchdays starting one hour before the opening of the stadium until halftime.

8. FC Porto Annual Seat

8.1. The acquisition of an Annual Seat is exclusive for FC Porto Members.

8.1.1. The acquisition and use of the Annual Seat requires reading, acknowledging and accepting these Terms and Conditions.

8.1.2. This subsection does not void the Conditions of Access and Presence at Estádio do Dragão or any other Regulations or Conditions of use of the stadium.

8.1.3. Upon payment of the Annual Seat fee, the holder will receive an e-mail with confirmation of payment.

8.2. The transferability of the Annual Seat, when, for any reason, the respective holder cannot travel to Estádio do Dragão, is a relevant advantage for members, but implies the compliance with these "Specific Conditions" that guarantee equal treatment between members of Futebol Clube do Porto.

8.2.1. The "Specific Conditions" are composed of the following rules:

8.2.2. Members owners of an Annual Seat may transmit their seat under the following conditions:

If the member with an Annual Seat is aged 3 to 9 years old (including), the member may transmit the seat to Futebol Clube do Porto members aged 3 to 9 years old (including).
If the member with an Annual Seat is aged 10 to 17 years old (including), the member may transmit the seat to Futebol Clube do Porto members aged 3 to 17 years old (including).
If the member with an Annual Seat is aged 18 to 25 years old (including), the member may transmit the seat to Futebol Clube do Porto members aged 3 to 25 years old (including).
If the member with an Annual Seat is over 25 years old, with the exception of senior members in the Retired Category, they may transfer their seat to any Futebol Clube do Porto fan.
In case of Senior Members in the Retired Category owners of Annual Seat, they can transfer their seat to fans of ages between 3 and 17 (including) or to members in the same Member Category.
In case of Members with an Annual Seat in ZCEAP (sectors 8 and 9), the seat cannot be transferred.
In case of Members with an Annual Seat in areas of reduced mobility and the respective seat for the companion, the Annual Seat is transferable to persons in identical condition and within the age parameters indicated above.

8.3. Group Futebol Clube do Porto reserves the right to take all measures deemed necessary to safeguard its rights in the event of noncompliance or attempted noncompliance with the rules of this subsection, including preventing access to Estádio do Dragão on matchdays. Through its services, Grupo Futebol Clube do Porto is prepared to assist all Members with information on this matter, as well as on the best conditions for regularization and adjustment of any irregular situations. Explanations to Members will be provided in person, at the addresses and opening hours of FC Porto Services, through its stores, phone service (00351 225 083 352) or through e-mail, at suporte@fcporto.pt.

9. Purchase and Sale of Tickets

9.1 . From this website, it is possible to purchase tickets for Futebol Clube do Porto - Futebol, SAD football matches.

9.2. The ticket issued at the time of purchase is personal and non-transferable, so any misuse is the sole responsibility of the client.

9.3. The duplication or resale of the ticket is forbidden, and PortoStadCo, S.A. cannot be held responsible for any issues in this regard.

9.4. It is the responsibility of the client to confirm the data contained in the ticket, which must accompany the client at all times.

9.5. VAT at the legal rate in force and operation costs may be charged on the total value of the transaction.

9.6. Exchanges and/or returns of online ticket purchases will not be accepted.

9.7. In case the event is cancelled, postponed, or if the return of the value of the purchase is requested for special reasons, PortoStadCo, S.A. will not reimburse the operation costs.

9.8. The buyer of the ticket must also be aware of the regulations for access to the grounds where the match will be played, as well as the current regulations of the promoter of the event.

9.9. By purchasing the ticket, the user accepts all conditions described above.

9.10. The acquisition of a ticket does not exempt the consultation of the Conditions of Access of the ground.

9.11. As for the delivery of tickets purchased online, if the purchaser is a Member, the ticket will automatically be associated with their Member card, and the purchase invoice will be sent to the email address on their Member card. For non-Members, the ticket will be received in pdf format, in the e-mail indicated in the purchase form, and the acquirer is responsible for the correct indication of the e-mail, under the penalty of not receiving the tickets purchased.

9.12. Ticket services are processed through the e-mail address suporte@fcporto.pt or through the telephone 00351 225 083 352. Contact services are available on business days from 9h to 18h and on matchdays one hour before the opening of doors until halftime. Information can also be found at one of the balconies of the Dragon Stand two hours before the start of the match.

10. Final considerations

10.1. Should any provision of this document be declared null, ineffective or should it be annulled, that event will not affect the validity or effectiveness of the remaining clauses, which will remain fully in force, in accordance with Article 292 of the Civil Code.

10.2. Portuguese law will apply in all matters governed by these conditions.

10.3. Without prejudice to the cases duly referred to in Portuguese Law, Parties agree that the courts of the District of Porto will have jurisdiction to settle any dispute arising from the contract.

Terms for Transmission for Dragon Seat

1 - General Terms of Use

a. The present General Terms for Transmission of Annual Seat set the rules that regulate the access and the use of the Annual Seat of FC Porto.

b. The acquisition and use of the Annual Seat requires reading, acknowledging and accepting these Terms and Conditions.

c. FC Porto holds the right to promote a change in the current Terms and Conditions, freely and at any time, with the full updated text being published in our website (www.fcporto.pt).

d. This document does not make void the Conditions of Access and Presence of Estádio do Dragão or any other sporting grounds applicable.

2 - Conditions of Transferability

a. The Dragon Seat is transmissible under the following conditions:

i. If the member, Annual Seat holder, is aged 3 to 9 years old (including), he may transfer his seat to fans aged 3 to 9 years old (including);

ii. If the member, Annual Seat holder, is aged 10 to 17 years old (including), he may transfer his seat to fans aged 3 to 17 years old (including);

iii. If the member, Annual Seat holder, is aged 18 to 25 years old (including), he may transfer his seat to fans aged 3 to 25 years old (including);

iv. If the member, Annual Seat holder, is over 25 years old, except if he is a Senior Retired Member, he may transfer his seat to any fan;

v. If the member, Annual Seat holder, is a Senior Retired Member, he may transfer his seat to fans aged three to seventeen years old (including) or to members in the same Member category;

vi. In case of Members with an Annual Seat in ZCEAP (sectors 8 and 9), the seat cannot be transferred;

vii. In case of Members with an Annual Seat in areas of reduced mobility and the respective seat for the companion, the Annual Seat is transferable to persons in identical condition and within the age parameters indicated above.

3 - Non-compliance with Terms and Conditions

FC Porto holds the right to take all procedures deemed necessary to keep its rights in case of non-compliance or attempt at non-compliance of the present Terms and Conditions of transmission, including the possibility to deny access to Estádio do Dragão during match days.